Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Time Guarantee

  • All your help requests will be responded to in maximum 60 min after the trouble ticket or e–mail is received. If your issue needs further assistance from an administrator, we will direct the support ticket or the e–mail to the person in charge then leave a note to notify you that more time will be needed for discovering the best solution. If you order the Optional Admin Services package, all of the server administration services included there will be performed whenever you want.

  • Top quality support service

  • An Outstanding Customer Service

  • Our customer support team will be online for you 24–7 if you need assistance working with the Web Control Panel or with any of the apps that we pre–install for your convenience on the dedicated hosting server. And if you need help tackling all the ordinary admin tasks on your dedicated web hosting server, you can have a glimpse at the Optional Admin Services package, which includes data backup disk storage space, OS updates every week, software installation and problem troubleshooting services, server monitoring and restarting services, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • Every dedicated server is fitted out with our free–of–cost Web Control Panel, which boasts an integrated knowledgebase plus a selection of educational video tutorials. Whenever you need assistance working with the Web Control Panel, just click the Videos or Help buttons situated in the upper right corner.