Discover what web hosting providers mean when they say "phone support".
If you've ever had a website hosting account before or you have dealt with any other online service, you are probably aware from your personal experience that for some things it is better to talk to a live person on the telephone rather than exchange support tickets or emails. If you'd like to find out more about a specific service before you decide to buy it or when something small needs to be made, for instance, it will be far easier and a lot faster to get it done real-time. If you have the option to talk with representatives by phone, it's also very likely that you are dealing with an actual website hosting supplier, not just a reseller. The type of support that you'll get over the phone varies between different providers - from standard matters to experienced tech support. Usually most of the suppliers offer pre-sales assistance and first level telephone support, while more complicated technical issues are handled via email and / or tickets.
Phone Support in Website Hosting
All our website hosting plans come with phone support 14 hours per day even on public holidays, so if you don't have an account yet, you'll be able to phone us and learn more about our solutions or if we'll meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States of America, the United Kingdom and Australia, so that you can contact the number which is nearer to you. If you are a current customer, we can assist you in a timely manner with any kind of general and billing matters and with various tech matters in order to save you time and efforts - we acknowledge the fact that often it is more convenient to consult with a live person to get things done promptly. Of course, some matters simply cannot be resolved over the phone, so if this is the case you are able to take advantage of our ticketing system.