Live Chat Support
Find out about the Live Chat service and what it entails.
A live chat is a real-time way of communication between a website hosting provider's support crew and its clients. It is a very efficient way to get some information about the website hosting services or have some issue resolved because you are talking with a live representative. The advantages of using a real-time chat service instead of calling or opening a trouble ticket are the low chance of errors any time you exchange information such as usernames or domain names, the faster response time as the communication is live plus the fact that you don't have to stay on the chat constantly - you're able to do something else while the agent investigates the issue involved. In addition, you'll be able to join a live chat room from any computer which is connected to the Internet, avoiding the telephone charges that you'll have to pay in case you're calling to a different country.
Live Chat Support in Website Hosting
As part of the support services that we supply for our website hosting, you can find live chat support that is available 24/7, even on holidays. You can get in touch with us regardless of whether you already have an account or not, considering that we can assist you with all sorts of things, ranging from providing you with common info on our services in case you aren't a customer yet and you're considering to purchase one of the plans, to assisting you with setting up an email account in an e-mail client. Part of the problems are more complex and time-consuming, therefore you'll have to employ the ticketing system that is built-in our Hepsia web hosting Control Panel, but we can save you time and help you in real time on the live chat for quite a few things.