Integrated Ticketing System in Website Hosting
The ticketing system that we’re using for our website hosting isn’t separate from the hosting account. It is an indivisible part of our all-embracing Hepsia Control Panel and you’ll be able to access it at any particular moment with only several mouse clicks, without signing out of your web hosting account. The ticketing system offers a quick-search box, so you can track down virtually any ticket that you have submitted in the past, if necessary. On top of that, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to fix a given issue even before you actually send a ticket. The ticket response time is maximum one hour, which suggests that you can get prompt assistance at any particular time and in case our tech support staff advises you to do something in your hosting account, you can do it instantaneously without leaving the Control Panel.