A ticketing system is the most widespread correspondence medium that hosting providers offer to their customers. It’s most often part of the billing account and is the best way to fix an issue that requires a certain amount of time to examine or that needs to be forwarded to a server administrator. In this way, all responses provided by either party will be stored in the very same place in case someone else needs to work on the issue in question and the information in the ticket will be available to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, which means that you will have to sign in and out of at least two accounts to accomplish a given procedure or to reach the hosting company’s tech support team. In case you wish to manage a number of domains and each one is hosted in its very own account, you’ll need to use an even larger number of accounts simultaneously. Plus, it might take a considerable span of time for the hosting provider to respond to your ticket request.

Integrated Ticketing System in Website Hosting

The ticketing system that we’re using for our website hosting isn’t separate from the hosting account. It is an indivisible part of our all-embracing Hepsia Control Panel and you’ll be able to access it at any particular moment with only several mouse clicks, without signing out of your web hosting account. The ticketing system offers a quick-search box, so you can track down virtually any ticket that you have submitted in the past, if necessary. On top of that, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to fix a given issue even before you actually send a ticket. The ticket response time is maximum one hour, which suggests that you can get prompt assistance at any particular time and in case our tech support staff advises you to do something in your hosting account, you can do it instantaneously without leaving the Control Panel.