24/7 Customer Support in Website Hosting
We acknowledge the importance of getting assistance in a timely manner, so our website hosting services feature 24/7 tech support along with various means of communication. In case you do not have an account yet, you can phone us or use our live chat and speak with a live agent, to learn more about our services or check if our servers meet the system requirements for your websites. Thus, you won't end up getting a service that you can't use. If you already have your hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel in case the issue is entirely technical or it requires additional investigation. In contrast to the vast majority of providers on the market, we respond to all the tickets within one hour, so you will not need to wait for an entire day. Our support services can be used round-the-clock, even during public holidays.
24/7 Customer Support in Dedicated Servers
If you buy a dedicated server from us, you can contact us at any time using several channels and the max time that you'll have to wait for a reply is approximately one hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is online 24/7 regardless of whether it is a holiday or a weekend and we can assist you with anything relevant to the applications which are pre-installed on your server. To contact us about a tech issue, you will be able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an email. In case you have any kind of basic questions or you'd like to find out about our services before you order, you can also employ our live chat or you could call one of the local phone numbers that we have in various countries around the world. In the event that you'd like to receive support for third-party software that you are unable to install or manage efficiently, you are able to add the Managed Services upgrade to your plan and our system administrators will assist you.